Parcelforce and Royal Mail Delivery Update Coronavirus COVID-19

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The following still applies as of 19/03/2020

Due to the ongoing epidemic of the COVID-19 virus, our couriers Parcelforce and Royal Mail cannot guarantee next day delivery from 18th March 2020. This is due to ‘significant impacts’ on their ability to ‘maintain all usual service levels’ but are still offering their delivery services for our customers. We kindly ask for patience when awaiting deliveries and to contact a member of our team if you are waiting more than 3 days.

Cell Pack Solutions are still operating as normal and will usually dispatch off the shelf products on the same day, if ordered before 2:30pm. While made to order products should still be dispatched with a 1 day delay (while the product is being made).

Like ourselves, Parcelforce and Royal Mail are doing their utmost to maintain the same levels of service, but are removing the guarantee of next day delivery as of the 18th March 2020.

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

Parcelforce

Both services are also making changes to signed for deliveries. Parcelforce are advising the following:

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Parcelforce

You can stay up to date with their service updates below:

Parcelforce Service Update
Royal Mail Service Update

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